Auto call QA and coaching for regulated teams on mobile and at the desk.
Most QA tools only review your contact centre calls. What about every call your team makes on mobile?
The Problem with Today's Call QA Platforms
Traditional Call QA and coaching methods can't see the full picture — and what they miss is costing you.
Mobile calls are completely invisible
Most QA tools only connect to your contact centre. Every call your team makes from a mobile phone goes completely unreviewed, unscored, uncoached.
You're reviewing a fraction of what matters
Most teams review just 1–2% of calls. That's not quality assurance. That's guessing. The compliance risks and missed opportunities are in the 98% nobody's listening to.
Humans Aren’t Consistent
QA depends on human judgment.
Different reviewers or the same reviewer on a different day will score the same call differently. Bias creeps in. Standards drift.
You Can’t Fix What You Don’t Hear
When most conversations go unreviewed, compliance risks slip through and revenue opportunities get missed.
Most teams review just 1–2% of calls. And 0% of the ones happening on mobile phones.
Review 100% of Conversations — Automatically. Including Mobile.
Enlighten reviews every conversation your teams have, whether that's in your contact centre, at the desk, or on a mobile phone in the field.
TRUSTED to power over 5 MILLION CONVERSATIONS EVERY WEEK
Proven results
Teams using Enlighten see immediate improvements in performance, compliance, and cost.
100
hrs
SAVED
Per manager per month with automated call reviews and coaching
45
%
SPEED UP
New starter training and ramp time
15
%
BETTER
Employee performance in 90 days
95
%
IMPROVEMENT
In compliance and risk detection coverage
70
%
REDUCTION
Quality assurance team costs
80
%
TIME REDUCTION
Post call write up and notes
Works with your existing phone system, contact center, and call providers.
Spoke integrates with your CRM, compliance, HRIS, and other systems — so conversations and coaching connect seamlessly to the rest of your business.
Calls happening on mobile phones are often the ones that matter most. Spoke reviews all of them.
See auto coaching, scoring, and compliance in action
Connect with our team to free up managers and improve your people with Spoke Enlighten.
FAQS
Find answers to common questions about Spoke Enlighten, and how we help.
How is Enlighten different?
Enlighten does not learn, it does not require training, it does not need your continual tuning – Enlighten is designed to be the same – every time.
Enlighten’s job is to review conversations with a consistent lens, creating insights that are infused with your company’s DNA.
Every Enlighten insight is based on how you view performance, ideal outcomes, risk, and opportunity. Enlighten even considers your corporate values and culture when creating insights.
Every training suggestion, performance review, coaching tip, discovery, and insight Enlighten creates, or answers to ad-hoc questions you ask, are always right. This is because the AI sitting under Enlighten uses your company’s unique IP, knowledge, processes, culture, and values – it’s your AI, your corporate DNA.
How much training data do we need to provide Enlighten?
None. We build AI models just for your company to capture how your unique business works. There is no training data required.
How does Enlighten protect my data?
All data is securely stored and processed with strict privacy controls, ensuring your information is protected at every stage.
How does Enlighten protect my data?
Enlighten does not use any external data to train your AI, and your data is never used to train others. We craft personalized AI models just for your business, and those models are yours alone. Those models and your data are never shared.
Can Enlighten integrate with my existing systems?
Yes. We integrate to most phone systems, contact centers, voice providers, and more. Enlighten supports voice calls, meetings, and transcribed conversations.
How much time do we spend tuning Enlighten?
None. During setup we ask you to verify the AI output which takes about 5hrs per team, but going forward there is nothing for you to do.
How long does typical implementation take?
Your effort is about 5hrs per team. Overall it takes about two weeks depending on the number of teams you have.
