Effective: 24 September, 2025
Mandatory:
- Twilio, Inc., USA, Telephone Platform.
- Delivery of phone calls, SMS, Chats, and WhatsApp messages and the storage of call history records, mixing of audio, and storage of call recordings and messages.
- Twilio’s list of Sub-Sub-Processors is available (as at the date of this Agreement) at twilio.com/en-us/legal/sub-processors
- Amazon Web Services, Inc., USA, Cloud Hosting Provider.
- Hosting the Spoke solution, storage and processing of information, storage of call history records, call recordings and provision of AI Services. USA
- Amazon Web Services’ list of Sub-Sub-Processors is available (as at the date of this Agreement) at amazon.com/compliance/sub-processors/
If Customer chooses to send Provider Personal Data via a support ticket:
- Zendesk, Inc, USA, Customer Support Platform.
If Customer chooses to activate certain services:
- ai, Inc. USA, Data Integration Platform.
- An optional service that transmits/syncs information between Spoke Phone and a cloud application (such as a CRM) as chosen by Customer.
- ai’s list of Sub-Sub-Processors is available (as at the date of this Agreement) at tray.ai/sub-processors
- Anthropic, PBC, USA, LLM Provider.
- Optional AI Services.
- Anthropic’s list of Sub-Sub-Processors is available (as at the date of this Agreement) at anthropic.com/subprocessors
Depending on which Spoke group company the Customer/you are contracting with, other members of the Spoke group may act as Sub-processors. The Spoke group companies are as follows:
- Spoke Network Limited, New Zealand
- Spoke Network Inc., USA
- Spoke Phone Limited, New Zealand
Each Spoke group company may, when acting act as Sub-processor for another Spoke group company, use the companies above as Sub-Sub-Processors.
