We deliver conversations that move critical business forward
Why we built Spoke
Founders Kieron and Jason were working across time-zones and noticed five simple observations that led to them creating Spoke. A decade later, teams across finance, insurance, healthcare, and high-value retail run millions of conversations every week on Spoke.
Everyone built phone systems for the desk; their mobile apps were an afterthought. Limited in features, flexibility, and oversight.
Advisers, adjusters, clinicians, and sales teams do their best work on the move — but the moment a conversation left the desk phone, the business lost it. No record, no oversight, no visibility. And in regulated industries, that means real risk.
AI will eat low-value transactional conversations. What remains are complex and high-value conversations that require human EQ. Those humans won't sit at desks waiting for calls. They will be mobile, they will cost more, and they will need better tools.
Spoke is built to handle high-value, complex conversations on mobile — the kind everyone else treats as an afterthought.
TODAY SPOKE POWERS OVER FIVE MILLION CONVERSATIONS EVERY WEEK FOR SOME OF THE WORLD'S BEST KNOWN BRANDS
Meet the founders
5x founder. 4x exits. Patented 2-Way SMS protocols. At Spoke we're proving out a simple idea: things get better when people talk. As AI strips out the easy, transactional work, human conversation becomes the thing that will actually drive future revenue and customer value. I'm a Kiwi based in Auckland New Zealand —you can find me there or off-road adventure motorcycling somewhere around the world.
Engineering executive and technologist. I'm passionate about building great teams who build great products. I have spent my career running teams that develop critical business applications and services, including almost 20 years building cloud-based SaaS applications. I have deep experience and expertise in building and delivering multi-channel SaaS & cloud solutions in the contact center, customer communications and CPaaS space.
Our mission, vision, and purpose
We exist to give teams the freedom to work from anywhere. To give companies full control and visibility. And to turn every conversation into something the business can learn and improve from.
What we do at Spoke
We work with companies in regulated industries where a lot of business happens over the phone, SMS, or WhatsApp messaging — and what people say really matters
Why We Exist
In regulated industries — finance, insurance, healthcare — every customer conversation carries real weight. It can influence a claim, a sale, a compliance outcome, or a customer's trust.
But most businesses still rely on disconnected systems, manual processes, and hope.
Conversations are critical. They deserve better.
The Problem We Solve
Regulated teams today are stuck choosing between two bad options:
- Lock everyone to the desk. Keep control. Lose speed and flexibility.
- Let teams go mobile. Gain speed. Lose visibility and compliance.
Neither works. We built Spoke so nobody has to choose.
How Spoke moves conversations forward.
Every call and message your team has with customers — logged, controlled, and compliant. On mobile and at the desk. No blind spots.
Every conversation automatically reviewed against your standards. Managers see who needs coaching. Teams get better over time.
