Your team's calls, controlled and compliant on any device

About Spoke Phone calling

Spoke Phone is a cloud-based business phone system. Every inbound and outbound call (voice, conference, transfers) runs through Spoke on any device: iPhone, Android, Mac, or Windows desktop. Inbound and Outbound Calls is the core of that system: the capability that lets your team make and receive business calls from anywhere, with the same features and compliance controls they'd have at a desk.

The problem with the phone system you're replacing

Most enterprise phone systems were built for desks. They added mobile as an afterthought — a stripped-down app with fewer features, lower call quality, and no reliable connection to the compliance controls the business relies on. Mobile teams work around the system, calls happen on personal numbers, and conversations disappear from any record the business can see.

Every call that bypasses your phone system is outside your SLAs, outside your audit trail, and outside your control.

How Spoke handles calls

When a Spoke user makes a call, they search for a contact in the Directory, which holds internal colleagues and external contacts in one place, and tap to call. Before the call connects, they choose which business number to present as their caller ID. During the call, they have full controls: mute, hold, audio output, transfer, conference, and recording. When the call ends, Spoke logs it automatically.

Inbound calls route through rules the business configures — by team, by skill, by time of day, or by what Spoke knows about the caller from the CRM. Call flows that took months to build on a legacy PBX can be replicated and managed in Spoke without specialist engineers. CRM-driven routing, which matches callers to their account record and routes based on customer type or assigned rep, is available via professional services. Callers reach the right person. No calls drop to personal voicemail. No calls go unrecorded.

Who it's for

Sales reps get click-to-call from any Directory contact, with their business number as caller ID rather than their personal mobile. Support teams get clean call transfers and conference calling without leaving the app. Compliance officers get call recording on every conversation, configurable automatically or on demand. IT gets a system that provisions new users in under a minute, with no hardware and no on-site engineers.

The result

Feature parity between desk and mobile means mobile teams are no longer second-class citizens on the phone system. Every call is reachable, recordable, and connected to the right number. The compliance infrastructure the business built for the office extends to everyone, everywhere.

What you get

• Inbound and outbound calls on iOS, Android, Mac, and Windows
• Contact Directory with internal and external contacts, favorties, and private contacts, all synced from your CRM
• Multiple caller ID options per user, with administrator control over which numbers are available
• Call controls: mute, hold, audio output selection
• Direct and warm transfer to individuals, teams, or voicemail
• Conference calling with internal and external participants
• On-demand and automatic call recording
• Inbound call routing by team, skill, time of day, or CRM data
• Real-time access to call history summaries and CRM content during calls
• Zero hardware, zero on-site infrastructure required