A phone system that runs on your terms

What the Account Portal is

The Spoke Account Portal is the administration layer for your Spoke Phone system. It is where whoever manages the system manages users and settings, builds call flows, configures compliance controls, and connects Spoke Phone to the rest of the business. All without specialist engineers and without vendor involvement.

The problem with legacy phone systems

On a traditional PBX or on-premise system, almost every change requires someone else. A new user takes a specialist contractor and days of lead time. A routing change means a support ticket, a waiting queue, and a bill. Compliance settings, if they exist at all, are buried in vendor-managed configuration. Nobody in the business owns the system, they're just a customer of the people who do.

What Spoke does differently

The Account Portal puts full control in the hands of the person running Spoke Phone. Users can be added in seconds, individually or uploaded in bulk, or synced automatically from your corporate directory. Call routing is configured through a purpose-built interface, not a command line. Compliance and recording settings are set by policy, applied by default, and visible to the people responsible for them. Every change takes effect immediately, with no contractor involvement and no downtime.

Who benefits

The person managing the system gets a phone system they actually own: one where they can respond to the business at the speed the business needs. Operations leads get call routing that reflects how their teams actually work — by team, by shift, by location. Compliance and risk functions get recording and security controls they can set, audit, and evidence without relying on a third party to produce a report.

The result

A phone system change that previously required specialist engineers and days of lead time now takes seconds. Teams are added, numbers are assigned, and call flows are updated by the people who understand the busines. No more relying on external contractors who need to be briefed first.

What you get

• Users — add, edit, remove, and bulk upload; or setup automated provisioning
• Teams — call queues and message queues, with configurable routing rules, offer patterns, and shared inboxes
• Phone numbers — individual or shared DIDs across 100+ countries; landline, free-phone, and mobile
• Caller ID — control which numbers users can present when making calls or sending messages
• Devices — desk phones, softphones, and hot-desking; legacy hardware supported
• Call recording — default rules set by policy, with configurable per-user overrides
• Single sign-on and LDAP directory sync for enterprise governance
• Integrations — Salesforce, HubSpot, Dynamics 365, Pipedrive, many others and custom integrations via Developer API
• Advanced routing — IVR, auto-attendant, and CRM-driven call flows
• Analytics — call volumes, unanswered rates, duration, and activity broken down by team, number, and time
• plus much more