Two-way SMS, MMS and WhatsApp messaging for business teams.
See how messaging works for a team. Watch how Spoke handles inbound, outbound, and group conversations
About messaging with Spoke Phone
What Spoke Phone Messaging is
Spoke Phone Messaging is the SMS, MMS, and WhatsApp capability built into Spoke Phone. It covers both directions — sending and receiving — for individual team members and shared teams, from a personal direct number or a shared business number. Every conversation is logged automatically, and nothing requires a separate app or a CRM login to use.
The problem it solves
Most business messaging breaks in the same place: the reply. A team sends an SMS campaign, a recruiter messages a candidate, a service rep follows up on a case. The outbound part works. But when the customer writes back, the reply lands in a system inbox nobody's watching, or reaches a CRM user who isn't logged in, or doesn't route to anyone at all.
The other half of the problem is outbound reach. Reps who need to message a contact directly often default to their personal number rather than going through a workflow. That message is invisible to the business, unlogged, and outside any compliance or visibility controls already in place.
Spoke Phone Messaging closes both gaps.
Sending: one-to-one and team messaging
Team members can send SMS, MMS, and WhatsApp messages directly to any contact from their Spoke Phone app. Messages go from the sender's direct Spoke Phone number, so the customer sees a consistent business number, not a personal phone. For teams sharing a business number, outbound messages go from that shared line instead.
This works for individual outreach without needing automation or a CRM workflow to trigger it: a sales rep following up, a recruiter checking availability, a field worker confirming an appointment.
Receiving: the shared team inbox
Inbound messages from customers land in Spoke Phone's Messages tab. The shared inbox gives every team member visibility of what's arrived, what's waiting, and what's been handled. Message types are visually distinct: WhatsApp in green, SMS in blue, internal team chat in orange.
Conversations where no one has responded yet are flagged with a "No one has replied yet" indicator, visible in the list before opening the thread. Unread messages are highlighted. Teams handling inbound across shifts see the current state without needing a handover briefing.
Group messaging and shared conversations
A customer conversation doesn't always stay with one person. Spoke Phone supports group messaging — multiple team members can be added as participants, each with full visibility of the thread and the ability to respond. Conversations can be named for easy reference and handover. When a thread is resolved, a team member can close it for everyone simultaneously.
For teams handling complex queries, escalations, or deals involving multiple reps, the full conversation history is shared across all participants.
Routing and CRM connection
When connected to a supported CRM, Spoke Phone routes inbound replies to the person the customer is assigned to. The reply arrives in that rep's Spoke Phone inbox directly, with no manual forwarding and no waiting for someone to check a shared queue. This is optional configuration that works on top of the shared inbox, not a replacement for it.
Automated outbound
For teams running outbound SMS and WhatsApp from existing business systems, Spoke Phone's integration layer handles delivery and routes replies back through the same inbox. The conversation continues in Spoke Phone regardless of where the outbound message originated.
