Stop reviewing 3% of calls. Start knowing what's happening in all of them.
Manual QA misses 97% of your customer conversations. Spoke Enlighten automatically reviews every call — scoring compliance, surfacing risk, and generating coaching plans your managers can actually use.
- 100% call coverage
- No manual sampling
- Finance, Insurance, Healthcare
Compliance and Operations Professionals
See Enlighten review your actual calls
We'll run Enlighten against a sample from your environment. No slides. No generic product walkthrough.
96
%
Capture of broker business calls and messages on mobile devices
35
%
Improvement in adherence to required disclosures and conversation workflows
60
%
Reduction in communication-related compliance gaps
50
%
reduction in repeat coaching issues related to communication conduct
Manual QA isn't a process. It's a guess.
When your QA team can only review 2–3% of calls, you're not managing quality — you're sampling it. And the sample is never random. It's the calls that are easiest to find: flagged interactions, certain agents, certain times of day. The other 97% of conversations stay invisible.
Before spoke
- £900,000+ hardware upgrade cost on the table to keep legacy Cisco running
- Teams tethered to desk phones — missed calls meant missed sales
- No visibility into what was being said, promised, or missed in conversations
- Secret shopper compliance checks missing most interactions
- Managers spending thousands of hours manually reviewing calls
- Valuable customer data locked inside phone calls, inaccessible to the business
After spoke
- Saved £900,000 by moving to cloud — no hardware investment required
- 7,500 employees can take and make calls from anywhere, on any device
- 100% of calls reviewed and scored automatically — nothing missed
- Managers save 25+ hours a week previously spent on manual call review
- Manufacturer compliance standards enforced and monitored on every call
- Call summaries and structured data feed directly into business operations
Automated review — without changing how your team works
Every call is captured automatically
Works with Spoke Phone or your existing phone system — Genesys, NICE, Five9, Dialpad, and others. No change to how your team makes or takes calls.
Enlighten scores every conversation against your standards
Your compliance requirements, talk tracks, and quality rubrics go into the system. Enlighten applies them to every call — consistently, without bias, within minutes of the call ending.
Managers get coaching plans, not a call queue
Instead of a list of recordings to review, each manager gets a structured weekly coaching plan for every team member — grounded in what actually happened in their calls.
Performance improves — and you can see it moving
Script adherence, compliance scores, and coaching metrics trend over time. Progress is visible. The improvement isn't anecdotal — it shows up in the data.
